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Learn how to tune into your clients, so that you can give them what they really need. Discover the power of listening when you have asked the right questions. You will learn NLP* techniques to develop your ability to listen and build rapport so that you can gain insight into their way of looking at the world and use it to get your message across more effectively. Preparation before the course will lead to opportunities to practise giving a clear message, working on your self awareness - posture, tone of voice, confidence, to ensure successful outcomes when dealing with clients. Pia Henderson, actor and corporate trainer will co-present this course. *NLP - Neurolinguistic Programming
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This course covers the foundation skills of emotional intelligence, giving and receiving feedback, motivating people and reflecting on status issues. Ideally the next step to develop these core skills is to continue with coaching on a regular basis developing your personal and business goals as you grow. |
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Giving and Receiving Feedback |
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Successfully giving and receiving feedback are crucial skills all good managers must acquire and develop throughout their working lives. I can offer individual coaching or group workshops where staff have an opportunity to learn about effective techniques and develop their individual style within a framework that will give them greater confidence in appropriate skills. This course is run with Pia Henderson, an actress who is an experienced corporate trainer and coach.
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This is a skill some people seem to naturally acquire while others are envious of their calm efficiency! Meanwhile, many people need to learn some strategies and realise the importance of planning and prioritising work issues as well as relaxation and exercise. Being aware of your stress signs and what to do to regain control will bring untold benefits to you and your company. Managing your time effectively and knowing when to delegate are the aims of this half to one day course. |
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This workshop will enable you to be clear about the difference between anger, passivity and assertiveness. You will learn to recognising the signals within yourself and in others and develop strategies to keep the situation calm in order to find a satisfactory resolution. This is an opportunity to explore and clarify your boundaries and responsibilities. |
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